Service Desk Engineer-mumbai Location

3 - 5 Years
Mumbai, Navi Mumbai, Mumbai Suburbs

Job Description

salary : 30-35K
exp : 2-4 years relavent exp
notice period : 15days max

JD- -

Call Management & Escalation

IT User Support on Phone, Email & Tool

Maintain the full database of call logged for future support

Ensure that all calls are responded/resolved within SLA

Reporting as per defined frequency

Ensure that response to the user is properly drafted and understandable to the users

Vendor Coordination on Hardware breakdown calls

Route the calls to the appropriate support team in the NOC/SOC or DC vendor

Provide information and activity support to all parties logging call, pertaining to DC infrastructure and assets

Infra Support Operation for Managed Services

Should be comfortable working in rotational shifts

Any ITSM tool knowledge perferable Remedy tool

Review tickets to meet the SLA

Handover of pending tasks to next team member

Coordination with respective domain teams to resolve the tickets within SLA 


Salary: INR 3,00,000 - 3,50,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

IDC TECHNOLOGIES SOLUTIONS INDIA PVT LIMITED

IDC TECHNOLOGIES SOLUTIONS INDIA PVT LIMITED
View Contact Details+

Recruiter Name:Rajeev Ranjan

Contact Company:IDC TECHNOLOGIES SOLUTIONS INDIA PVT LIMITED

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