Company - CMML Level 5 MNC
Location - Noida
Exp - 6 months to 3 yrs
Provide support on the first line of help desk to the external customer assisting users with hardware and software problems via phone, email, fax within the time specified by the agreed service levels.
Monitor all online services and batch work.
If necessary, answer incoming calls, taking necessary details and resolve password, desktop, laptop related issues
Provide first call resolution, utilizing relevant procedures
Maintain procedures compliant with ITIL
Log all calls in the Service Desk Call Logging system
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. (Project Description)
Experience in working 24X7 working environment handling US / UK customers
Experience in dealing with Incident Management tool via Call / eMails / web Tickets from users in line within agreed SLAs
Please share cv and below details at firstname.lastname@example.org
Exp CTC ?
Current location ?
Can come FTF in week days ?
Highest qualifucation ?
Salary: Not Disclosed by Recruiter
Functional Area:IT Software - Other
Role Category:Programming & Design
Desired Candidate Profile
IDC TECHNOLOGIES SOLUTIONS INDIA PVT LIMITED
Recruiter Name:Rajeev Ranjan
Contact Company:IDC TECHNOLOGIES SOLUTIONS INDIA PVT LIMITED