IT Service Desk / IT Infrastructure Engineer

0 - 3 Years
Noida

Job Description

If interested revert with updated cv soon.


Company - CMML Level 5 MNC
Location - Noida
Exp - 6 months to 3 yrs


JD:
Provide support on the first line of help desk to the external customer assisting users with hardware and software problems via phone, email, fax within the time specified by the agreed service levels.
Monitor all online services and batch work.
If necessary, answer incoming calls, taking necessary details and resolve password, desktop, laptop related issues
Provide first call resolution, utilizing relevant procedures
Maintain procedures compliant with ITIL
Log all calls in the Service Desk Call Logging system
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. (Project Description)
Experience in working 24X7 working environment handling US / UK customers
Experience in dealing with Incident Management tool via Call / eMails / web Tickets from users in line within agreed SLAs

Please share cv and below details at atif.khan@idctechnologies.com


CTC ?
Exp CTC ?
Notice ?
Current location ?
Can come FTF in week days ?
Highest qualifucation ?

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role Category:Programming & Design

Role:System Analyst

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

IDC TECHNOLOGIES SOLUTIONS INDIA PVT LIMITED

IDC Technologies Inc, established in year 2003, headquartered in Silicon Valley, California, USA with branch offices in Dallas, TX & Irvine, CA & has international presence in Mexico, UAE, Canada, India (Noida, Hyderabad, Lucknow, Chennai, Bangalore, Pune, Coimbatore & Gurgaon). We provide effective business solutions in IT Consulting & Staff Augmentation, Project Management, Product Engineering and Business Process Outsourcing Services.
View Contact Details+

Recruiter Name:Rajeev Ranjan

Contact Company:IDC TECHNOLOGIES SOLUTIONS INDIA PVT LIMITED

Email :atif.khan@idctechnologies.com

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